Contact
We'd Love to Hear From You
Thank you for visiting Rootelle.
Whether you have questions about our products, need assistance with an order, or simply want to get in touch, our customer support team is always happy to help.
We are committed to providing prompt, friendly, and professional assistance to ensure you have the best possible shopping experience.
Customer Support
We're here to assist with:
- Product inquiries
- Order status updates
- Shipping information
- Returns and refunds
- Exchanges
- Payment questions
- General customer support
We aim to respond to all inquiries within 24–48 business hours.
Contact Information
Website
Phone
+1 250 468-7536
Business Address
2470 Cross Rd
Nanoose Bay, BC V9P 9E6
Canada
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)
Closed on weekends and Canadian public holidays.
Need Help With an Order?
To help us assist you as quickly as possible, please include:
- Your full name
- Order number
- Email address used for the purchase
- A detailed description of your request
- Photos (if reporting a damaged or incorrect item)
Providing complete information allows us to resolve your inquiry more efficiently.
Our Promise
At Rootelle, every customer matters.
We're dedicated to delivering quality products, dependable service, and a seamless shopping experience from start to finish.
Thank you for choosing Rootelle.
We look forward to serving you.
Rootelle
Grow Beautiful Spaces, Naturally.