Contact information
At Rootelle, we are committed to providing excellent customer service and ensuring that every shopping experience is smooth, enjoyable, and reliable.
If you have any questions regarding your order, our products, shipping, returns, or any other inquiries, our customer support team is here to assist you.
Customer Support
Our dedicated customer service team is available to help with:
- Order status inquiries
- Shipping updates
- Product information
- Return and refund requests
- Exchange requests
- Payment questions
- Website assistance
- General customer support
We strive to respond to all inquiries as quickly as possible.
Contact Details
Business Name
Rootelle
Website
Customer Support Email
Phone Number
+1 250 468-7536
Business Address
2470 Cross Rd
Nanoose Bay, BC V9P 9E6
Canada
Customer Service Hours
Our customer support team is available during the following hours:
Monday – Friday
9:00 AM – 5:00 PM (Pacific Time)
Closed on weekends and Canadian public holidays.
Emails received outside business hours will be answered on the next business day.
Response Time
We aim to respond to:
- Email inquiries within 24–48 business hours
- Order-related requests as quickly as possible
- Return and refund requests within 2 business days
- Shipping inquiries within 1–2 business days
During holiday seasons or promotional events, response times may be slightly longer.
Before Contacting Us
To help us assist you more efficiently, please include the following information in your message whenever possible:
- Full name
- Order number
- Email address used for the purchase
- Description of your inquiry
- Photos (if reporting a damaged or incorrect item)
Providing complete information allows us to resolve your request more quickly.
Order Support
If you have questions about your order, please include your order number in all correspondence.
Our team can assist with:
- Order confirmation
- Order processing
- Shipment tracking
- Delivery updates
- Returns
- Refunds
- Exchanges
Product Support
If you have questions about a product before purchasing, our team will gladly assist you with:
- Product specifications
- Materials
- Dimensions
- Product recommendations
- General product information
Returns & Refunds
For information regarding returns or refunds, please review our Return & Refund Policy or contact us directly.
Our support specialists will guide you through every step of the return process.
Business Information
Business Name
Rootelle
Established
2023
Business Address
2470 Cross Rd
Nanoose Bay, BC V9P 9E6
Canada
Commitment to Our Customers
At Rootelle, we believe outstanding customer service is just as important as offering quality products.
We are dedicated to:
- Providing prompt and professional support
- Offering transparent communication
- Delivering reliable worldwide service
- Resolving customer concerns fairly and efficiently
- Continuously improving your shopping experience
Your satisfaction is our priority, and we appreciate the opportunity to serve you.
Contact Summary
Rootelle
Website:
https://rootelle.xyz
Email:
support@rootelle.xyz
Phone:
+1 250 468-7536
Business Address:
2470 Cross Rd
Nanoose Bay, BC V9P 9E6
Canada
Thank you for choosing Rootelle. We look forward to assisting you and making your shopping experience enjoyable from start to finish.