Thank you for choosing Rootelle.

Our goal is to provide a smooth, reliable, and transparent shipping experience for every customer. This Shipping Policy explains how we process, ship, and deliver orders placed through https://rootelle.xyz.

By placing an order with Rootelle, you agree to the terms outlined in this Shipping Policy.

1. Shipping Coverage

Rootelle proudly offers FREE worldwide shipping.

We currently ship to customers in most countries and regions around the world. If shipping restrictions apply to your location, you will be notified during checkout or contacted by our customer support team.

2. Shipping Cost

We offer:

Free Standard Shipping on all orders worldwide.

There are no minimum purchase requirements to qualify for free shipping.

Customers are not charged additional shipping fees at checkout unless otherwise stated.

3. Order Processing Time

Orders are typically processed within:

1–3 business days

Orders are processed Monday through Friday, excluding weekends and public holidays.

During periods of high demand, holidays, or promotional events, processing times may be slightly extended.

4. Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery time is:

7–10 business days

Please note that delivery estimates are provided as guidelines and are not guaranteed.

Actual delivery times may vary depending on:

• Destination country
• Customs clearance procedures
• Local courier operations
• Weather conditions
• Public holidays
• Other circumstances beyond our control

5. Order Confirmation

Once your order has been successfully placed, you will receive an order confirmation email containing your purchase details.

If you do not receive this email, please check your spam or junk folder or contact our support team.

6. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email.

When available, this email will include your tracking information so you can monitor your shipment throughout the delivery process.

Please allow up to 72 hours for tracking information to become active after shipment.

7. Shipping Carriers

Depending on your destination, orders may be delivered by one or more trusted international shipping partners and local delivery providers.

Carrier selection is determined based on efficiency, destination, and logistics availability.

8. Customs, Duties & Taxes

For international orders, customs inspections may occasionally cause delivery delays.

Customers are responsible for complying with the import regulations of their destination country.

Where applicable, customs duties, taxes, or import fees imposed by local authorities remain the responsibility of the customer unless otherwise required by law.

9. Delivery Delays

Although we work hard to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

• Severe weather
• Customs inspections
• Transportation disruptions
• Airline delays
• Public holidays
• Natural disasters
• Government actions
• Global logistics issues

Rootelle cannot guarantee exact delivery dates.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect or incomplete address is provided:

• Delivery may be delayed.
• Additional carrier fees may apply.
• Packages returned to us due to incorrect addresses may require reshipment charges.

Please contact us immediately if you notice an error in your shipping information.

11. Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us as soon as possible.

Please include:

• Order number
• Description of the issue
• Photos of damaged packaging or products (if applicable)

Our support team will work with the shipping carrier to resolve the issue promptly.

12. Failed Delivery Attempts

If a delivery cannot be completed because:

• The recipient is unavailable,
• The address is incorrect,
• The package is refused,

the carrier may attempt redelivery or return the package.

Additional shipping charges may apply if reshipment is required.

13. Order Changes

If you need to change your shipping address or order details, please contact us immediately after placing your order.

Once an order has entered processing or shipment, modifications may no longer be possible.

14. Order Cancellation

Orders may be canceled before shipment.

Once an order has been dispatched, cancellation is no longer possible. However, customers may request a return after delivery in accordance with our Return & Refund Policy.

15. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Rootelle

Website:
https://rootelle.xyz

Email:
support@rootelle.xyz

Phone:
+1 250 468-7536

Business Address:

2470 Cross Rd

Nanoose Bay, BC V9P 9E6

Canada

Established in 2023

Thank you for shopping with Rootelle. We appreciate your trust and remain committed to delivering quality products with reliable worldwide shipping and exceptional customer service.